View Issue Details

IDProjectCategoryView StatusLast Update
0002804SymmetricDSBugpublic2022-09-09 21:27
Reporterbsmithza@gmail.com Assigned To 
Priorityhigh 
Status closedResolutionfixed 
Summary0002804: Major windows 10 updates cause the symmetricDS windows service to uninstall
DescriptionMajor windows 10 updates cause the symmetricDS windows service to uninstall upon reboot after the major windows update installation. The service was installed using "bin\sym_service.bat install" as administrator.
Steps To Reproduce1) Ensure operating system is windows 10 prior to a major windows 10 updates such as the November 2015 update (version 1511) or the Anniversary Update (version 1607) released in August 2016.
2)Install SymmetricDS using bin\sym_service.bat install
3) Start the windows service and ensure it is running
4) Upgrade Windows 10 using update available at https://support.microsoft.com/en-us/help/12387/windows-10-update-history to either November 2015 update (version 1511) or the Anniversary Update (version 1607) released in August 2016.
Additional InformationIt looks like Windows is uninstalling the service as it is considered incompatible due to not being installed using windows installer.
Tagssym/sym_service

Activities

bsmithza@gmail.com

2016-09-20 07:05

reporter   ~0000850

Symmetricds Product version is 3.8.1

ivan.konev

2016-09-20 11:30

reporter   ~0000851

It's WIN10 fault, isnt?

bsmithza@gmail.com

2016-09-20 11:39

reporter   ~0000852

Yes, but windows 10 major updates uninstall applications that are considered incompatible with windows 10 and the standard response from microsoft is to contact the application vendor for an updated installation.

elong

2016-09-20 13:20

developer   ~0000853

What do we need to do to prevent being uninstalled? The Tanuki Java Service Wrapper and YAJSW would face the same problem, but I haven't found any information on how to prevent this yet. Is there some information we can put in the service so Windows will see it is compatible?

bsmithza@gmail.com

2016-09-21 07:43

reporter   ~0000855

I have been looking for this as well but can not yet establish what that might be. I have also found the same issue occurs when upgrading from windows 8.1 to 10, the symmetricds service will be uninstalled.

admin

2016-09-30 14:28

administrator   ~0000874

Re-opening. Was accidentally closed when performing the release.

bsmithza@gmail.com

2016-10-06 06:05

reporter   ~0000887

The resolution for this issue is to specify the full path to the Java executable, i.e. set HKLM\System\CurrentControlSet\Services\SymmetricDS\ImagePath
to start with "C:\ProgramData\Oracle\Java\javapath\java.exe" instead of "Java.exe". Windows 10 upgrade and updates uninstalls Symmetricds as it can't verify path.

Issue History

Date Modified Username Field Change
2016-09-19 02:49 bsmithza@gmail.com New Issue
2016-09-20 07:05 bsmithza@gmail.com Note Added: 0000850
2016-09-20 11:30 ivan.konev Note Added: 0000851
2016-09-20 11:39 bsmithza@gmail.com Note Added: 0000852
2016-09-20 13:20 elong Note Added: 0000853
2016-09-21 07:43 bsmithza@gmail.com Note Added: 0000855
2016-09-30 01:01 admin Status new => closed
2016-09-30 14:28 admin Status closed => new
2016-09-30 14:28 admin Note Added: 0000874
2016-10-06 06:05 bsmithza@gmail.com Note Added: 0000887
2019-04-24 13:14 elong Tag Attached: sym/sym_service
2022-09-09 21:27 elong Status new => closed
2022-09-09 21:27 elong Resolution open => fixed